Proaloe Cosmetics is a Registered brand, based in C/Limones, 58. 35580 – Playa Blanca – Lanzarote – Spain. CIF: B-76069319.
Orders transmitted through our website www.proaloecosmetics.com suppose the entire acceptance of the following Term of Sale.
Products exposed for sale have been represented and described as exactly as possible.
Products exposed on this website are only available while supplies last.
All of the products include local (IGIC) taxes. Proaloe Cosmetics reserves the right to alter prices at any moment. In that case, products will be sold at current prices during the order placement.
FORMS OF PAYMENT
-Bank Transfer: Amount of order can be transferred to our following bank account:
***Banca March. IBAN: ES72 0061 0219 16 0160880116
No extra costs. Transfer expenses on buyer. Must state purchase number given by website and name of client. Orders will be sent after the correct amount has been received in our bank account.
-Credit Card / Debit Card: Payment is processed through are banks secure payment platform website. No extra costs.
-Stripe: Quick and secure payment using your Stripe account or your Credit Card/Debit Card. Cost of service may apply. Determined by Stripe.
NON PAYMENT PROCEDURE
Proaloe Cosmetics reserves the right to deny a delivery or process an order if the client has not paid the full amount, has an outstanding amount from previous orders or has an ongoing dispute with the company.
Orders are processed on the following day of its completion and will be received by the client 3-10 working days after the payment has been made. This period can be affected by an unusual occurrence, incrementing the delivery period for reasons outside the company´s control.
EXCHANGES & REFUNDS
In case of not being satisfied with a product our your entire purchase, you have 14 days from the delivery date to exercise your right to refund. For this, the product must be in perfect conditions and with the original packaging.
To apply for a refund or an exchange, please contact us by using any of the following methods:
-By email: [email protected]
-By phone: 0034 928349952. Business hours: 10.00 to 17.30 (GMT)
Delivery Expenses will only be compensated in the following situations:
-Error in the items received
-A product is faulty or has suffered damages during the delivery. In any of these cases, Proaloe Cosmetics will assume the delivery expenses.
One we receive and check the items, we will proceed by refunding the amount in the same method as the payment. In case of an exchange we will send the new product.
DATA PROTECTION POLICY
To use some of our services and to access certain contents, you will have to voluntarily disclose some personal information. Proaloe Cosmetics might use this information for statistical and market research purposes. As a general rule, we do not disclose information obtained except when authorized by you, or in the following cases:
a)When a concerned legal authority requests information.
This website might contain links to third party website over which we have no responsibility. Their privacy and data protection policies might defer, therefore we advise you to read their policies.
If you have disclosed any personal information, you have the right to access or modify any of your data which we possess. Any enquiries about personal data, including access and changes, have to be done by contacting [email protected]
These general conditions are ruled by the Spanish Law. The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's home.